Privacy Policy
Last updated: January 2026
Introduction
Creatly ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using Creatly, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access the site.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account
- Make a purchase or list products for sale
- Subscribe to our newsletter
- Contact us through our contact form
- Participate in promotions or surveys
This information may include your name, email address, phone number, shipping and billing addresses, payment information, and business details (for sellers).
Automatically Collected Information
When you access our platform, we may automatically collect certain information, including:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process transactions and send related information
- Facilitate communication between buyers and sellers
- Send you marketing communications (with your consent)
- Respond to your inquiries and provide customer support
- Improve our website and services
- Monitor and analyze usage patterns and trends
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
Sharing Your Information
We may share your information in the following situations:
- With Sellers/Buyers: To facilitate transactions, we share relevant information between buyers and sellers.
- Service Providers: We share data with third-party vendors who perform services on our behalf (payment processing, email delivery, hosting).
- Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
- Business Transfers: In connection with any merger, sale of company assets, or acquisition.
We do not sell your personal information to third parties for marketing purposes.
POPIA Compliance (South Africa)
In accordance with the Protection of Personal Information Act (POPIA), we are committed to:
- Accountability: We take responsibility for the personal information we process.
- Processing Limitation: We only collect information that is necessary for our specified purposes.
- Purpose Specification: We collect information for specific, explicitly defined, and legitimate purposes.
- Further Processing Limitation: We do not process personal information in ways incompatible with the original purpose.
- Information Quality: We take steps to ensure personal information is complete, accurate, and not misleading.
- Openness: We maintain documentation of all processing operations under our responsibility.
- Security Safeguards: We implement appropriate technical and organizational measures to protect personal information.
- Data Subject Participation: You have the right to access, correct, and delete your personal information.
Your POPIA Rights
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction of incomplete or inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS
- Secure storage of sensitive information
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device that help us improve your experience.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly (authentication, security).
- Functional Cookies: Remember your preferences and settings.
- Analytics Cookies: Help us understand how visitors use our website.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Transaction records may be retained for up to 7 years to comply with tax and legal requirements.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Opt-out: Unsubscribe from marketing communications at any time.
- Data Portability: Request a copy of your data in a portable format.
To exercise these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]